Business analyst · Digital transformation · Bangalore
Two years at Deloitte modernising banking and lending operations —₹14cr a year in operating cost removed for a private-sector bank, and loan turnaround cut by 68% for an NBFC.
Case study
Her largest result so far. Clients are described by sector only, as on the CV.
The bank ran 12 disconnected legacy systems for retail operations, generating ₹14cr a year in reconciliation costs.
Mapped 340 process flows, defined the API contracts, and coordinated a phased decommission of the old systems.
Consolidated onto 3 integrated platforms, eliminating the ₹14cr annual reconciliation cost entirely.
More delivery
Three more pieces of work from her first two years — each with the number it moved.
Loan applications took 9 days on average because of manual credit-bureau calls. She automated the bureau integration and built a rules-based decisioning engine.
9 days to 2.9 days — 68% faster, across 14,000 applications a month
A client's digital onboarding funnel lost 61% of applicants to KYC friction. She redesigned the UX workflow and automated document verification with an AI-OCR integration.
Drop-off down from 61% to 27%; 18,000 new accounts in the first quarter after launch
Quarterly regulatory reporting needed 3 FTEs working overtime. She templated 22 RBI-format reports in Power BI, fed by live CBS data.
All 3 FTEs freed for higher-value work; ₹26L a quarter in overtime eliminated
Inside the team
A business analyst who bridges technical and business stakeholders, turning ambiguous requirements into working solutions — on time and under budget.
Priya works at Deloitte Consulting in Bangalore, specialising in digital transformation for Indian and South Asian banking clients. Her two years of hands-on delivery span core banking modernisation, API integration and process automation, across four transformation programmes delivered end-to-end.
She joined Deloitte as an Analyst in July 2023, after a B.Tech in Computer Science & Engineering at IIT Bombay, and was ranked in the top 5% of the Deloitte India analyst cohort for FY2025.
Toolkit
Certifications
Experience & education
Deloitte Consulting, Bangalore
Legacy consolidation for a private-sector bank (₹14cr a year saved), KYC onboarding redesign, and a backlog-grooming cadence that cut release delays to under 4 days.
Deloitte Consulting, Bangalore
Loan decisioning automation for an NBFC (68% faster) and 22 RBI-format reports templated in Power BI.
Indian Institute of Technology Bombay
CGPA 8.7 / 10. Silver Medal (Department Rank 2).
Contact
priya.singh@email.com
Fictional candidate — contact details shown as plain text only.