Sample document — fictional candidate for illustration purposes only. Your CV is prepared from your own record.
Certifications
BCS Foundation Certificate in Business Analysis — BCS, 2024
Microsoft Certified: Power BI Data Analyst Associate — Microsoft, 2025
ISTQB Foundation — ISTQB, 2023
Professional Summary
Business Analyst with 2 years of experience spanning IT services delivery at Wipro and financial services transformation at Lloyds Banking Group. Skilled in requirements elicitation, process mapping (BPMN), and leading end-to-end UAT cycles for regulatory and customer-facing system changes. Bridges business stakeholders and technical teams by translating complex requirements into clear, testable acceptance criteria.
Delivery Metrics
6
Regulatory change projects delivered
97%
UAT pass rate across 4 releases
38%
Reduction in rework via structured BRDs
£340K
Est. savings from process re-engineering
Tools & Technologies
SQL
Excel (Advanced)
Power BI
Jira
Confluence
Visio
BPMN 2.0
Miro
ServiceNow
Microsoft Azure DevOps
SharePoint
Experience
Lloyds Banking Group, London
- Business question: Could a proposed change to the mortgage affordability calculation engine be implemented with zero regulatory defects? Approach: Facilitated 12 workshops with risk, compliance, and product owners to document 94 acceptance criteria; created a traceability matrix linking each criterion to FCA rules. Outcome: UAT completed with a 97% first-pass rate; zero regulatory findings raised at post-implementation review.
- Business question: Why was the mortgage operations team processing 140 manual exception cases per week? Approach: Mapped the as-is process in BPMN, identified 3 upstream data quality gaps causing exceptions; drafted a to-be process and facilitated sign-off with operations and IT. Outcome: Automated fix reduced weekly exception volume from 140 to 22, saving an estimated £340,000 per year in analyst time.
- Business question: How could the product team reduce rework caused by late-stage requirement changes? Approach: Introduced a structured BRD template and a requirements sign-off gate at sprint 0; ran a pilot with 2 squads and measured rework hours before and after. Outcome: Rework due to ambiguous requirements fell 38% over the pilot quarter; template adopted across 5 squads.
- Managed a backlog of 200+ user stories in Azure DevOps across a 9-month regulatory programme; maintained sprint velocity reports for the programme director.
Wipro Limited, Bangalore
- Business question: Could a global insurance client's claims intake process be standardised across 4 regions to reduce processing time? Approach: Conducted 20 stakeholder interviews across UK, US, Germany, and India; produced an as-is/to-be process map highlighting 7 regional divergence points. Outcome: Standardised process reduced average claims intake time from 11 days to 6.5 days across all regions.
- Business question: Were test cases adequately covering the new policy administration system ahead of go-live? Approach: Wrote 320 test cases mapped to functional requirements; co-ordinated UAT across 40 business users over a 3-week window. Outcome: 14 critical defects identified and resolved before go-live; system launched on schedule with no Sev-1 incidents in the first 30 days.
- Presented weekly status reports to client programme manager (VP level); maintained stakeholder RACI and issues log for a 14-person delivery team.
Wipro Limited, Bangalore
- Business question: Could an SQL-based reporting layer replace a manual Excel extract used by the client's operations team? Approach: Gathered requirements in 4 sessions with the ops lead; wrote parameterised SQL queries and designed a Power BI dashboard mirroring the existing Excel layout. Outcome: Dashboard adopted by 18 operations staff; weekly reporting preparation time dropped from 6 hours to 25 minutes.
- Supported the BA lead on 2 change requests; drafted functional specifications reviewed and approved within one revision cycle.
Additional Skills
- Requirements elicitation & BRD authoring
- Process mapping (BPMN, swimlane)
- UAT planning & execution
- Agile & Waterfall delivery
- Stakeholder management
- Data analysis & MI reporting
- English (fluent), Hindi (native), Tamil (conversational)
Education
PG Diploma in Business Analytics
Jul 2022 – May 2023
Great Lakes Institute of Management, Chennai — Merit, Specialisation in Decision Analytics
BTech Computer Science & Engineering
Jul 2018 – May 2022
Vellore Institute of Technology (VIT University) — CGPA 8.6/10