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Sample document — fictional candidate for illustration purposes only. Your CV is prepared from your own record.

Yui Tanaka
Operations Manager — Process Transformation & AI Automation
yui.tanaka@email.com +44 7700 900 884 London, United Kingdom linkedin.com/in/yuitanaka
Certifications
Lean Six Sigma Black Belt — ASQ, 2023 Google Professional ML Engineer — Google Cloud, 2024 PMP — PMI, 2022
Professional Summary

Operations Manager with 6 years of process transformation experience, spanning EY in Tokyo and Accenture in London. Specialises in applying AI and automation to complex operational workflows in financial services, insurance, and logistics. Has automated over 1.2 million annual process steps across client engagements, reducing headcount requirements by an average of 28% without redundancies.

Key Impact Metrics
1.2m Annual process steps automated across clients
£7.4m Annual savings — UK insurer AI programme, 2025
28% Avg. FTE requirement reduction, automation projects
6 Countries — client delivery across Japan, UK, US, SG
Experience
Operations Manager — Intelligent Automation Aug 2023 – Present
Accenture, London
  • A UK insurer was processing 4,200 claims daily through 14 manual handoffs, resulting in £7.4m in annual excess staffing cost and a 9-day average settlement time; designed and deployed an LLM-powered triage and RPA automation layer, reducing handoffs to 3, cutting settlement time to 2.8 days, and saving £7.4m annually.
  • Global logistics client had no real-time visibility into warehouse labour allocation across 22 UK sites, causing consistent over-staffing on off-peak shifts; built an ML demand-forecasting model integrated with shift-planning software, reducing over-staffing by 19% and saving £2.1m per year.
  • Change-management resistance was stalling an automation rollout across 6 operational teams; designed a 12-week upskilling programme for 80 employees transitioning to oversight roles, achieving 94% programme completion and zero involuntary redundancies.
Consultant → Senior Consultant, Operations Advisory Apr 2020 – Jul 2023
Ernst & Young Advisory, Tokyo
  • A Japanese regional bank had a loan-origination process requiring 22 days end-to-end due to paper-based verification; mapped 180 process steps, introduced e-KYC and automated credit scoring, compressing origination to 4 days and increasing monthly loan volume by 37%.
  • Manufacturing client's procurement team was spending 3,400 hours per quarter on purchase-order matching due to ERP fragmentation; implemented RPA bots for 3-way matching across 2 ERP systems, recovering 2,900 hours per quarter and redeploying staff to strategic sourcing.
Technical Skills
  • RPA (UiPath, Automation Anywhere)
  • LLM integration (Azure OpenAI, LangChain)
  • Process mining (Celonis)
  • Python & SQL
  • Lean Six Sigma (Black Belt)
  • Power Platform (Power Automate)
  • Change management
  • Japanese (native), English (fluent)
Education
MBA, Strategy & Operations Apr 2017 – Mar 2019
Keio Business School, Tokyo — Top 10% of cohort
B.Eng, Industrial Engineering Apr 2013 – Mar 2017
Waseda University, Tokyo — GPA 3.8 / 4.0, Academic Excellence Scholarship